We always recommend that you read the user instructions thoroughly before use.
Q. Do I need a Micro USB or C Type Connector?
A. Please select the correct connector when ordering your camera as the Micro USB connection does not fit into the Samsung 8 and above.
Q. Do I have to remove my phone case every time to connect the camera?
A. There is a wind-up mechanism on the camera that allows you to lengthen the connection port so that you can leave your case on, apart from a few very heavy duty cases are still too thick.
Q. I've attached the camera to my phone but it's not being recognised by the App.
A. Please ensure that the camera is fitted properly onto the phone. If your phone has a case, you may need to use the wind-up mechanism, under the connection port on the camera, to lengthen the connection port.
Q. Sometimes the App freezes when I leave it suddenly or turn the camera off and on quickly.
A. To avoid this please start up and shut down the App and camera properly. Should this occur simply turn the camera and App off and then
Q. Can I use the ThermaFY app with a working iPhone that has no SIM?
Q. Can I leave the camera on my phone all of the time?
Q. Will the camera drain my phone battery?
A. The camera has it's own battery so does not drain the phone battery to work. Using the App will use some of the phone battery, like all Apps.
Q. I can't download the App.
A. Please ensure your iPhone's software is version 7.1.1 or higher.
Q. What is the optimum distance for using the camera
A. The camera has been designed so that the optimum distance is approximately an arm's length or 1m from the subject being viewed.